Practical help for live routing questions

Get help with routing, delivery, and reply flow

Common issues

Check the destination address, filtering rules, mailbox forwarding permissions, and whether the source message actually matches the intended trigger.

Review whether the rule is broad by sender, folder, or subject. Support can help narrow the pattern so only priority traffic moves.

Explain which device is being used and what reply address appears to the recipient so support can isolate the handoff point.

Send the old and new timing requirements so support can compare expected behavior against current routing rules.

Send requests to [email protected] and include the mailbox, destination device, and desired behavior. For broader service questions, visit Contact.